Privacy Policy (POPIA)

Last Updated: 18 October 2026

Privacy Policy in terms of The Protection Of Personal Information Act

1. Contact

If you have any questions about this Privacy Policy, you can contact FLUID IT:

2. Introduction

2.1. The Protection of Personal Information Act No. 4 of 2013 (POPI) was introduced to promote the protection of personal information processed by public and private bodies and to introduce certain conditions and to establish minimum requirements for the processing of personal information and to provide for the rights of persons regarding unsolicited electronic communications and automated decision making as well as to regulate the flow of personal information across the borders of the Republic of South Africa and to provide for matters connected therewith.

2.2. The Protection of Personal Information Act gives effect to section 14 of the Constitution of the Republic of South Africa, 1996, which provides that everyone has the right to privacy which right includes a right to protection against the unlawful collection, retention, dissemination and use of personal information.

2.3. A “private body” is defined as any natural person who carries or has carried on any trade, business, or profession, but only in such capacity or any partnership which carries or has carried on any trade, business or profession or any former or existing juristic person (e.g. any company, close corporation or business trust).

2.4. FLUID IT falls within the definition of a “private body” and this Policy has been compiled in accordance with the Protection of Personal Information Act and other applicable legislation.

2.5. This Privacy Policy describes the policies and procedures on the collection, use, and disclosure of the user information when the user uses the website and tells users about their privacy rights and how the law protects them.

2.6. FLUID IT uses the user Personal data to provide and improve the website. By using the website, users agree to the collection and use of information in accordance with this Privacy Policy.

3. Interpretation and Definitions

The following terms have meanings defined under the following conditions, and where applicable the singular shall have the same meaning as the plural:

4. Collecting and Using User Personal Data

4.1. Types of Data Collected

4.1.1. Usage Data

4.1.1.1. Usage Data is collected automatically when using the website.

4.1.1.2. Usage Data may include information such as the user Device’s Internet Protocol address (e.g. IP address), browser type, browser version, the pages of the FLUID IT website that the user visit, the time and date of the user visit, the time spent on those pages, unique device identifiers and other diagnostic data.

4.1.1.3. When the user accesses the website by or through a mobile device, FLUID IT may collect certain information automatically, including, but not limited to, the type of mobile device the user uses, the user’s mobile device unique ID, the IP address of the user’s mobile device, the user’s mobile operating system, the type of mobile Internet browser the user uses, unique device identifiers and other diagnostic data.

4.1.1.4. FLUID IT may also collect information that the user’s browser sends whenever the user visits the FLUID IT website or when the user accesses the website by or through a mobile device.

4.2. Tracking Technologies and Cookies

4.2.1. FLUID IT use Cookies and similar tracking technologies to track the activity on the FLUID IT website and store certain information. Tracking technologies used are beacons, tags, and scripts to collect and track information and to improve and analyze the FLUID IT website. The technologies FLUID IT use may include:

4.2.1.1. Cookies or Browser Cookies. A cookie is a small file placed on the user Device.

4.2.1.2. Flash Cookies. Certain features of the FLUID IT website may use local stored objects (or Flash Cookies) to collect and store information about the user preferences or the user activity on the FLUID IT website.

4.2.1.3. Web Beacons. Certain sections of the FLUID IT website and the FLUID IT emails may contain small electronic files known as web beacons (also referred to as clear gifs, pixel tags, and single-pixel gifs) that permit FLUID IT, for example, to count users who have visited those pages or opened an email and for other related website statistics (for example, recording the popularity of a certain section and verifying system and server integrity).

4.2.1.4. Cookies can be “Persistent” or “Session” Cookies. Persistent Cookies remain on the user’s personal computer or mobile device when the user goes offline, while Session Cookies are deleted as soon as the user closes its web browser.

4.2.2. FLUID IT use both Session and Persistent Cookies for the purposes set out below:

Use of the user Personal Data

4.3. FLUID IT may use Personal Data for the following purposes:

4.3.1. To provide and maintain the FLUID IT website, including monitoring the usage of the FLUID IT website.

4.3.2. For other purposes: FLUID IT may use the user information for other purposes, such as data analysis, identifying usage trends, determining the effectiveness of the FLUID IT promotional campaigns and evaluating and improving the FLUID IT website, products, websites, marketing and the user experience.

4.4. FLUID IT may share the user personal information in the following situations:

4.4.1. With website Providers: FLUID IT may share the user personal information with website Providers to monitor and analyse the use of the FLUID IT website;

4.4.2. To contact the user;

4.4.3. For business transfers: FLUID IT may share or transfer the user personal information in connection with, or during negotiations of, any merger, sale of FLUID IT assets, financing, or acquisition of all or a portion of the FLUID IT business to another company;

4.4.4. With Affiliates: FLUID IT may share the user information with the FLUID IT affiliates, in which case FLUID IT will require those affiliates to honour this Privacy Policy. Affiliates include the FLUID IT parent company and any other subsidiaries, joint venture partners or other companies that FLUID IT controls or that are under common control with FLUID IT.

4.4.5. With business partners: FLUID IT may share the user information with the FLUID IT business partners to offer the user certain products, websites or promotions.

4.4.6. With other users: when the user shares personal information or otherwise interacts in the public areas with other users, such information may be viewed by all users and may be publicly distributed outside.

4.4.7. With registered members: when registered members meet for the business of FLUID IT personal information will be shared in the meeting to enable the registered members to conduct the business of FLUID IT.

4.4.8. With the user consent: FLUID IT may disclose the user’s personal information for any other purpose with the user’s consent.

4.5. Retention of the user Personal Data

4.5.1. FLUID IT will retain the user Personal Data only for as long as is necessary for the purposes set out in this Privacy Policy. FLUID IT will retain and use the user Personal Data to the extent necessary to comply with FLUID IT’s legal obligations (for example, if FLUID IT is required to retain the user data to comply with applicable laws), resolve disputes, and enforce the FLUID IT legal agreements and policies.

4.5.2. FLUID IT will also retain Usage Data for internal analysis purposes. Usage Data is generally retained for a shorter period, except when this data is used to strengthen the security or to improve the functionality of the FLUID IT website, or FLUID IT is legally obligated to retain this data for longer periods.

4.6. Transfer of the user Personal Data

4.6.1. the user information, including Personal Data, is processed at FLUID IT’s operating offices and in any other places where the parties involved in the processing are located. It means that this information may be transferred to — and maintained on — computers located outside of the user state, province, country or other governmental jurisdiction where the data protection laws may differ from the user’s jurisdiction.

4.6.2. the user consents to this Privacy Policy followed by the user’s submission of such information represents the user’s agreement to that transfer.

4.6.3. The FLUID IT will take all steps reasonably necessary to ensure that the user data is treated securely and in accordance with this Privacy Policy and no transfer of the user Personal Data will take place to an organization or a country unless there are adequate controls in place including the security of the user data and other personal information.

5. Disclosure of the user Personal Data

5.1. Business Transactions

5.1.1. If FLUID IT is involved in a merger, acquisition or asset sale, the user Personal Data may be transferred. FLUID IT will provide notice before the user Personal Data is transferred and becomes subject to a different Privacy Policy.

5.2. Law enforcement

5.2.1. Under certain circumstances, FLUID IT may be required to disclose the user Personal Data if required to do so by law or in response to valid requests by public authorities (e.g. a court or a government agency).

5.3. Other legal requirements

5.3.1. FLUID IT may disclose the user Personal Data in the good faith belief that such action is necessary to:

5.3.1.1. Comply with a legal obligation;

5.3.1.2. Protect and defend the rights or property of FLUID IT;

5.3.1.3. Prevent or investigate possible wrongdoing in connection with the website;

5.3.1.4. Protect the personal safety of users of the website or the public;

5.3.1.5. Protect against legal liability;

6. Security of the user Personal Data

6.1. The security of the user Personal Data is important to FLUID IT, but remember that no method of transmission over the Internet, or method of electronic storage is 100% secure. While FLUID IT strives to use commercially acceptable means to protect the user Personal Data, FLUID IT cannot guarantee its absolute security.

6.2. To protect our contact form from spam and abuse, we use Cloudflare Turnstile. When you use the form, Cloudflare, Inc. processes technical information such as your IP address and browser and device details to check that you are a person and not an automated program. This information is used only for security and is handled according to Cloudflare’s privacy policy. Because Cloudflare may process it outside South Africa, this is done with appropriate safeguards as required by POPIA.

7. Children’s Privacy

7.1. the FLUID IT website does not address anyone under the age of 18. FLUID IT does not knowingly collect personally identifiable information from anyone under the age of 18. If the user are a parent or guardian and the user are aware that the user child has provided FLUID IT with Personal Data, please contact FLUID IT. If FLUID IT becomes aware that FLUID IT has collected Personal Data from anyone under the age of 18 without verification of parental consent, FLUID IT will take steps to remove that information from the FLUID IT servers.

7.2. If FLUID IT needs to rely on consent as a legal basis for processing the user information and the user country requires consent from a parent, FLUID IT may require the user parent’s consent before FLUID IT collects and uses that information.

8. Links to Other Websites

8.1. the FLUID IT website may contain links to other websites that are not operated by FLUID IT. If the user clicks on a third party link, the user will be directed to that third party’s site. FLUID IT strongly advise the user to review the Privacy Policy of every site the user visits.

8.2. FLUID IT has no control over and assume no responsibility for the content, privacy policies or practices of any third party sites or websites.

9. Changes to this Privacy Policy

9.1. FLUID IT may update the FLUID IT Privacy Policy from time to time. FLUID IT will notify the user of any changes by posting the new Privacy Policy on this page.

9.2. FLUID IT will let the user know via email and/or a prominent notice on the FLUID IT website, prior to the change becoming effective and update the “Last Updated” date at the top of this Privacy Policy.

9.3. Users are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

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